Building a startup requires every part to perform at its peak. In the early days, it’s reaching out to potential customers for product iteration. As the company matures, so does the product, bringing revenue. To keep existing customers happy, we need a quality support system. Also, the customer success team is required to upsell newer features.
As an orchestra, everyone has to perform.
What will a sexy design be of use without the right technology implementation?
What will happen to renewals without proper support and services?