The power of Love is truly demonstrated by Rob Kelleher. Love wins overall pain, bias, negativity and keeps a high-pressure customer organization sailing against all odds.  The author has tried covering every bit about South West airlines: founder, team, and culture. I have read books on Zappos, Walmart, Bigbasket. This falls on the same bucket, […]

market failures

In the book: in the service of the republic, the author talks about market failures.  Externalities Where an external situation defines/effects a group in positive or negative ways. A university resulting in making city hotbed of innovation falls in externality. A factory emitting noise and smoke making neighborhood sick becomes a negative externality. Asymmetric Information […]


In David and Goliath, Malcolm Gladwell talks about the analogy: big fish in a small pond or small fish in a big pond. I liked the way he explained along with a few examples and data. How impressionist started own art event instead of participating in grandeur event where no one gave respect and appreciation. […]