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Why can’t we be honest with our loved ones? It is alright to acknowledge mistakes, failures. It does not make us less of a human. We visit a doctor for a treatment, we tell them all the symptoms, hide nothing. He provides us the medicine, and we get cured. Why can’t we do the same …

FedEx principles

Every company has a set of guiding principles on which it’s journey is cemented. These guiding principles come from the founders.  The author of the customer chapter has written the principles of FedEx in the book. I am adding a condensed except below:  Our People: Our people are free to express themselves- their likes and …