The power of Love is truly demonstrated by Rob Kelleher. Love wins overall pain, bias, negativity and keeps a high-pressure customer organization sailing against all odds.
The author has tried covering every bit about South West airlines: founder, team, and culture. I have read books on Zappos, Walmart, Bigbasket. This falls on the same bucket, obsession with customers.
The last chapter summarizes everything about the southwest, excerpt from the chapter.
- Find purpose you are crazy about
- Make your life and work and adventure
- Believe in people and they will believe in themselves
- Don’t take yourself too seriously
- Dare to dream
- Be yourself
- Dare to be different
- Pursue love before techniques
- Choose service over self-interest
- Make spirit your competitive advantage
- The choice is yours, choice is now