communication

I am halfway through the book: The Global Negotiator where the author speaks about communication categories based upon purpose.  These are: Phatic: This type of communication consists of the preliminary discussions that are intended to build a binding personal relationship. It helps in creating a personal bond before coming to the negotiation table. Informational: The …

the tyranny of metrics

The industry I am in, we give too much importance to metrics. Our success, failures, and improvements each of it depends on the numbers. The side effect of this is that we end up giving more importance to metrics than execution and results. I picked this book title: the tyranny of metrics by Jerry Muller. …