customer success

Growth comes with too many things to handle. If you are catering customers where they are dependent on you for everyday chores, customer success should be paramount. In the book, category creation the author talks about the Customer Success Team. A team dedicated to delighting end-users. As a leader of your organization, it becomes super …

consumption

We consume information, news, content in many ways. As per the author of category creation, these are the common modes.   Visual: consists of images, pictures.  Musical: sound and music. Verbal: words, speech, and writings. Physical: body, hands, and sense of touch.   Logical: requires cognitive capabilities  Social: where actions are taken in collaboration Solitary: where actions …

Product

In the book company of one, the author talks about the pillars of a successful product.  Security Scalability Reliability Performance Integration Customization I found it worth sharing. As a product developer, these principles should be part of your subconscious brain. Your team should swear by it. 

price

I have been told time and again by my friends that Indian customers are stringy to price. Most haggle irrespective of their income or wealth. My friends say we Indians don’t have the desire to progress or willingness to pay. We like to continue doing donkey work rather than paying for automation. I do not …

complete

What completes us? Our achievement or possessions? What possessions? Material or relational or societal appreciation? What achievements? External or Internal? How many twitter followers will turn up at your funeral or folks liking your Instagram photos? Who are you creating this world for? Is it built on the hubris of delusion? Meditate over these questions.