Post-sales support gets no attention in a service business, reasons why customers are not loyal. We have replaced the personal touch and operators with bots. For generating revenue, we have forgotten support.
Tag Archives: Support
Support
The last year has seen all money poured into the private market and startups becoming unicorns faster than reaching PMF. Once the market cools down is going to be customer support. In the end, customers deserve support for the service they are paying. Most startups are burning cash for newer markets instead of satisfying existing …