There are many people we are connected via our network like LinkedIn, Twitter, etc. We have not personally met them. We are added to them for their wisdom, domain expertise.
As a founder, we are always on a joyride with things screwing up now and then. I was looking for some help in marketing and ads and reached out to few folks. I had a call with a few and a good conversation.
I have always been an extrovert, and it makes me feel it is good to reach out for help from people better than yours. People are generally good, kind, and helpful.