show

Why can’t we be honest with our loved ones? It is alright to acknowledge mistakes, failures. It does not make us less of a human. We visit a doctor for a treatment, we tell them all the symptoms, hide nothing. He provides us the medicine, and we get cured. Why can’t we do the same …

FedEx principles

Every company has a set of guiding principles on which it’s journey is cemented. These guiding principles come from the founders.  The author of the customer chapter has written the principles of FedEx in the book. I am adding a condensed except below:  Our People: Our people are free to express themselves- their likes and …

customer culture system

The playbook of Frank Chamberlain as narrated by Michel Basche in his book customer culture. Frank defined the playbook as keeping customers in the core and making organizations, employees, and stakeholders successful via these. Vision: The overriding objective(and vision) is to become profitable. We will do everything possible to become profitable. And all are responsible. …