FedEx principles

Every company has a set of guiding principles on which it’s journey is cemented. These guiding principles come from the founders.  The author of the customer chapter has written the principles of FedEx in the book. I am adding a condensed except below:  Our People: Our people are free to express themselves- their likes and …

customer culture system

The playbook of Frank Chamberlain as narrated by Michel Basche in his book customer culture. Frank defined the playbook as keeping customers in the core and making organizations, employees, and stakeholders successful via these. Vision: The overriding objective(and vision) is to become profitable. We will do everything possible to become profitable. And all are responsible. …