Most of us living in the metro are part of a bubble. We are part of a parallel universe. It is like living in a utopia: capitalism, consumerism, and modernity is the virtue and elements like cars, housing society, mobile fostering the identity. I see people complaining about electricity failure or water not coming for …
Author Archives: Atul
show
Why can’t we be honest with our loved ones? It is alright to acknowledge mistakes, failures. It does not make us less of a human. We visit a doctor for a treatment, we tell them all the symptoms, hide nothing. He provides us the medicine, and we get cured. Why can’t we do the same …
Wrong
Every opportunity comes with success and failures. Society tells us about look for positives and ignore negatives. Over the last few years, I have read Charlie Munger many times, and thinking in inversion has been a great mental model for me. I have been trying my best to add it as part of my decision …
hoopla
What is this hoopla we have created around us? Why do we have to be on top of everything? Do we need to consume, comment, and converse on everything? Our brain can take limited things to process, and an app-driven economy wants all your attention. You fall victim to E-commerce offer or quantify, fight and …
Isolation
We humans are not meant to live in isolation. We like being in a herd. Covid19 has changed our way of living. We are socializing, working, shopping, sharing miseries, and happiness online. The mystics, saints, and yogis are the only exceptions. It feels like a house arrest to me like many of us. I was …
FedEx principles
Every company has a set of guiding principles on which it’s journey is cemented. These guiding principles come from the founders. The author of the customer chapter has written the principles of FedEx in the book. I am adding a condensed except below: Our People: Our people are free to express themselves- their likes and …
customer culture system
The playbook of Frank Chamberlain as narrated by Michel Basche in his book customer culture. Frank defined the playbook as keeping customers in the core and making organizations, employees, and stakeholders successful via these. Vision: The overriding objective(and vision) is to become profitable. We will do everything possible to become profitable. And all are responsible. …
pain
No one has time to listen to your pain, hence the world you are in focus on a smile, making others feel successful. Your pain has to be cured by your self-introspection. Who knows, if the pain is our mental manifest? As a leader, you are the therapists, parents, guide mentor. You are leading the …
lyrics
Some songs have got such meaning that it shows your life’s philosophy. YouTube algorithm played this song for me. The song is in the loop for the past few days. The song has wisdom shared by Bulleh Shah, a famous Sufi saint. One positive side of moving to Delhi and living for a decade was …
Change
Change requires commitment and belief that a user’s life will get much better with it. Our human tendency is to stick to the default. We cannot change it overnight. The change will happen if : The solution is better than the existing one. The user is committed to using it. Some other steps which will …