What amazon does differently than its counterparts is: obsession with their customer’s delight and satisfaction. I was going through this post and saw the YouTube video below. Jeff Bezos defined the entire company’s focus on customers and explained over a napkin. As companies or startups grow, they go on raising subsequent rounds of funding. An …
Tag Archives: customers
Customers
Customers who care for you want to work with you will treat you as part of their internal team. They are part of your product development team. You have to listen and get every clue from their feedback, usage patterns. My friends tell me why am I so transparent with them, the simple reason is …
Paper: On product customization and customers willing to pay more
I was reading this behavioral economics paper [PDF] On product customization and customers willing. It cites how our bias plays its role (endowment effect, IKEA effect) and why credit card companies, E-commerce giants stress on personalized care and recommendation. Why we end up paying more for the customized coffee mug and feel worse if it …
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