consumption

We consume information, news, content in many ways. As per the author of category creation, these are the common modes.   Visual: consists of images, pictures.  Musical: sound and music. Verbal: words, speech, and writings. Physical: body, hands, and sense of touch.   Logical: requires cognitive capabilities  Social: where actions are taken in collaboration Solitary: where actions …

customer support

One of the chapters in company of one, author talks about customer support. Customer support and level of delight are what makes a brand stay out of the crowded competitors. He gives an example of Rackspace’s famous pizza story and Trader Joe’s. Startups run after growth and getting new customers. They can apply various marketing …