UX Learning

When I started building my product, I had no clue about user experience. Sitting with customers, listening to their pain points and watching them use products is learning. I am still far from being perfect, but getting better every day.  Some Takeaway: Similarity: We humans avoid cognitive overload. We are lazy and dislike doing things …

Bigbasket story

All this while I have read books on Zappos, Amazon, Walmart, Southwest Airlines, Starbucks and MacDonalds. They mostly spoke about companies created in America. Bigbasket is a homegrown company and the author happens to be HR of the book Saying No to Jugaad: The Making of Bigbasket. The book talks about a similar element of …