communication

With a group of great people when you are on the journey of building something, communication can make or break the ship. The other aspect is the expectation mismatch. If the product team is not explaining correctly to dev leads about customer’s pain and the sales team are not indicated on realistic feature releases. It …

Alibaba’s world!

I spent time reading the book title: Alibaba’s world, written by an early employee, ex-pat. The scale at which Alibaba operates is phenomenal. Its contribution to China’s economy is noteworthy. What fascinated me most about Alibaba is connecting the villages, small-time creators sell goods while staying and working at their remote hometown. The work and …

customer culture system

The playbook of Frank Chamberlain as narrated by Michel Basche in his book customer culture. Frank defined the playbook as keeping customers in the core and making organizations, employees, and stakeholders successful via these. Vision: The overriding objective(and vision) is to become profitable. We will do everything possible to become profitable. And all are responsible. …