The playbook of Frank Chamberlain as narrated by Michel Basche in his book customer culture. Frank defined the playbook as keeping customers in the core and making organizations, employees, and stakeholders successful via these. Vision: The overriding objective(and vision) is to become profitable. We will do everything possible to become profitable. And all are responsible. …
Category Archives: Book Reading Notes
Change
Change requires commitment and belief that a user’s life will get much better with it. Our human tendency is to stick to the default. We cannot change it overnight. The change will happen if : The solution is better than the existing one. The user is committed to using it. Some other steps which will …
Enterprise software
Halfway through “Doing Capitalism in the Innovation Economy” by William H. Janeway. The author talks about what transformed the creation of Enterprise Software, found it worth sharing.
Customer needs
Reading Customer Culture by Micheal D. Basch has been a refreshing read focused on building an organization, managing team, and delighting customers. In one of the chapters, the author talks about customer needs. He defined the journey in these stages. These are related to his experience in logistics service, as the book revolves around FedEx. …
super forecasting
The book was with me for over a year, I have realized over time you cannot read things you buy at an instant. As the title suggests book talks about people who predict or hedge bets on future events. Below are the excerpts from the book summarizing them.
success
Success has many friends. Starting their Europe trip, press and everyone called them a bluff. After their successful fly in France, everything changed overnight. When you become successful, everyone tries to associate with you. They all want to be part of the glory. Smart people know who to bank on a part of their journey …
The Compound Effect
Recently I finally picked up The Compound Effect, Suraj had recommended me this book. I liked the simplicity and size in which the author gets done by sharing everything. The book made me feel like a condensed version of Grit, Autobiography of Benjamin Franklin, and The power of habit. The book is divided into 6 …
choice
Choice is about being self-aware. Choice is about owning our life and decisions. Choice is about not blaming others for our failures. Choice is about loving yourself more.
naysayers
Reading Wright Brothers makes me realize that naysayers have existed since inception. Added screenshot of two incidents where they denounced flying & fun of the experiments. In the end, it is our self-belief that keeps us going. It requires hard work, perseverance, persistence. Quitting after trying few times is easy.
Bicycle
While reading The Wright Brothers, I felt great knowing the reception bicycle got from society. It took everyone by surprise and opening a bicycle shop was a craze. The Wright Brothers started a bicycle shop after failing in the printing press business. This reminds me of Benjamin Franklin and his career. 🙂 Added some excerpts …